If you own investment property, hiring a property manager that is exceptionally attentive and highly experienced is excellent insurance against upset tenants and high turnover.

At Crosstown Properties, we strive to expertly maintain every property and to quickly resolve tenant issues at no cost to the tenant or owner where possible.

Repairs at no cost to anyone? Enter our Triage System for Repair Requests, developed over nearly two decades of industry experience.

Do you know how to shut off the water to your house? What does GFI stand for? Does your dishwasher have a power switch on the wall? If you own the house you live in, these questions are likely things you can handle yourself no problem.

Many tenants however are not familiar with these basic issues of living in a house. They often submit repair requests for problems that they can fix themselves with a little guidance.

We keep a list of commonly requested items that tenants can easily fix themselves, saving time and money.

Step 1: Repair Request is submitted by a tenant. We give it a good read and determine if it is one of these items.
Step 2: We respond with guidance on how to easily fix the issue.
Step 3: Tenant issue resolved quickly at no cost to them.
Step 4: Improved tenant experience increasing likelihood of a renewal, minimizing vacancy and loss to the owner during.

Several examples of tenant issues that can be quickly resolved at no cost to tenant or owner if the property manager is attentive and knowledgeable:

• Dishwasher Has No Power: Often tenants do not realize that many dishwashers are controlled by a power switch on the wall. So one of the first things that we will do if we get a repair request like this, is respond to the tenant and tell them to find the power switch on the wall that does not control a light fixture. Flip it on and see if that takes care of the problem. 99% of the time it does.

• Outlets Are Not Working: When electrical outlets by the kitchen sink or in the bathroom stop working, it is almost always an issue with the Ground Fault Interrupter (GFI). We respond to the tenant explaining what a GFI is, examples of where they can find the GFI outlet, and instructions on how to reset the GFI themselves.

• Disposal Is Not Working: Our pre-built instructions for how to fix a faulty disposal discuss several common issues. If the disposal is humming but the blades are not turning, then it is almost always simply jammed. If it is not humming/ running at all, then two things have happened. The disposal has been jammed and the breaker that is built into the bottom of the disposal itself (usually a little red button that says breaker) has popped. This shuts down the disposal so that the disposal does not burn out. Our instructions explain all of this to the tenant so that they can determine the problem. We also provide specific instructions on how to clear the jam.

Our Triage System for Repair Requests has saved many tenants money and heartache waiting without functioning electrical outlets in the kitchen for a simple fix like resetting the GFI.

We believe that being highly alert and attentive to the details of Repair Requests allows us to resolve tenant issues as quickly as possible and to provide excellent care to every property we manage.
Happy tenants often decrease turnover which keeps money in our client’s pockets!

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