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We are diligent about protecting our owners’ interests at all times. Even if it risks a bad review on Yelp. In fact, we had a tenant leave a 2-star review complaining about security deposit deductions and concluding that if he ever owned rental property in Austin he would hire us because we are “property managers for the owner.”
Yelp Reviews Property Management Austin: What You Need To Know
Before you judge a company by their Yelp rating, it is important to understand who is writing the reviews and who the company serves. The complainers may not be the actual clients of the company.
Take property management – in this industry, our fiduciary responsibility lies with property owners and not with the tenants of the rental homes we manage.
Crosstown Properties has many 1-star reviews on Yelp – ALL of which were written by disgruntled tenants. We take pride in these “bad” Yelp reviews because they actually show that we are protecting our owners’ interests.
Bad reviews almost always come from tenants who are upset about deductions from their security deposit. If a tenant leaves something broken, dirty, etc. and they’re not charged for it, then the owner pays for the repair. A manager truly acting in their owners’ best interests will shield the owner from dealing with these issues. For example, we are very thorough in our documentation of move-in and move-out conditions so that we can appropriately charge the tenants and avoid passing those costs to our owners. It is part of the job that is usually invisible to the owner, as it should be, that is one of the many reasons you hire us.